FAQ

Can I choose the type of flowers that I want for subscriptions?

Every type of flower in our Belconi.com are selected tastefully by our florists. As Belconi strives to create the surprising factor to every of our customers, we are unable to entertain customization of flowers for subscriptions at this moment. We hope you’ll love the selections as much as we do.


How do my flowers survive the journey?

We have professional delivery team to make sure the flower will be send in the good conditions.We also developed care methods for each individual flower variety within our range hence they are in perfect condition when you receive them.


I know nothing about flowers and flower arrangement! What do I do with them?

Belconi.com comes with simple instructions on flower arrangement, so you’ll be able to arrange and enjoy them in no time. Alternatively, you may visit our website or contact personally with our designer team for more creative arranging tips.


Must my recipient be present to accept the flowers?

To maintain a fast and efficient delivery process, please ensure that your recipient is present at the delivery address you provided to receive the flowers. The free delivery will only be made ONCE and if the delivery is not successful, the flowers will be sent back to us and a notification will be sent to you.

Where do you deliver?

We provide FREE delivery to Klang Valley, Negeri Sembilan,Melaka,Pahang,Perak,Johor and selected areas in Penang Island at the moment. For deliveries to Penang,Negeri Sembilan,Melaka,Pahang,Perak,Johor and Pahang please order 1 day in advance. If you would like to know more on our delivery locations, do contact us via email at order@belconi.com or private message to our hotline number 011-17741634

Belconi.com deliver on Sundays or public holidays?

Yes we do. Our operation is 24 hours and 365 days

Do you have a cut-off time for taking orders?

No

Can I change my order details?

You can email us at order@belconi.com  or send us a live chat message to change your order details such as message card or shipping addresses. Changes to any order details can only be made up until 1 working day before your delivery date.

What payment methods do you accept?

We accept all major credit card payment, ipay88 and PayPal. If you don’t wish to use a credit card, you can also manually bank deposit the payment to us.

 

How do I pause or cancel my order?

We understand that there will be times that you will be away for holidays for example, and unable to receive the flowers. For scheduled subscription orders, you can pause or cancel by emailing us at order@belconi.com  We just need to know two (2) daysbefore your scheduled delivery day.

Are payments on your site secure?

We work with ipay88 and PayPal to make shopping online safe. Ipay88 and PayPal holds all credit card information securely. No credit card information is held or accessible to us.