Order Before 6pm for same day Service (T&C apply). Dismiss
Valentine’s Day Delivery Terms & Conditions
To ensure smooth and efficient delivery during the busy Valentine’s Day period, please review our special terms and conditions:
1. Delivery Timeframe
Due to the high volume of orders, we are unable to accommodate specific time requests. Deliveries will be made anytime between 8:00 AM and 6:00 PM on Valentine’s Day.
2. Limited Product Selection (Feb 11 – Feb 15)
From February 11th to 15th, customers can only purchase from the Valentine’s Day Collection. Other categories will be unavailable for selection during this period.
3. No Customization
Customization requests for flowers and arrangements will not be available during this peak period. All orders will be prepared as per the standard designs in the Valentine’s Day Collection.
If the recipient is unavailable at the provided address, our delivery personnel may leave the order at one of the following locations:
Lobby/Reception
Security Guardhouse
Parcel Area
Inside or in front of the house gate
Next-door neighbor (if accessible)
The recipient will be informed via call or message about the delivery location.
5. Substitution Policy
If an order is placed for a design outside the Valentine’s Day Collection, we may replace flowers based on available stock to match Valentine’s Day-themed designs.
6. Customer Service Response Time
Our customer service team will be busier than usual during this period. We appreciate your patience as we work hard to respond to all inquiries as soon as possible.
7. Unforeseen Delays
Delivery times may be affected by natural circumstances such as heavy rain, storms, or other unforeseen events. We will do our best to deliver as soon as conditions allow.
We appreciate your understanding and cooperation. Thank you for choosing us for your Valentine’s Day celebrations!
Flower Delivery Info: We take normally 3 to 5 hours to make same day free delivery once we received the payment. For Urgent order Please contact CS .
Order Before 6pm for same day delivery.
Kuala Lumpur, Cheras, Klang, Petaling Jaya, Shah Alam, Subang, Selangor, Putrajaya, Cyberjaya, Ampang, puchong, kajang. Around 30 to 35Km In KL and Klang Valley we do same day delivery.
# We don’t have same day delivery ( Stand flower, delivery to Klang, Putrajaya, Cyberjaya) once these order placed after 3pm. We do next day delivery.
# We don’t do same day delivery as well there has a delivery charge (No free delivery more than 35km) (Any part Jenjarom , Sg.Besar, Sekinchan, Tanjung Karang, Kuala Kubu Bahru, Sepang, Banting, Rawang Batang Sepang, Klia,Nilai etc), For these area’s delivery please contact with customer service before you place your order.
ASAP takes time 1 to 3hrs (Available between 8am to 7pm). It begins when order in finalized including reception of payment. The promised coverage area 1-10 KM from KL. If distance more than this then it can take time 2/3 hours. Super express is not available at Mid Night or Late Night delivery and sharp time delivery not available, ASAP Express Delivery is not applicable with all the items which takes time to make more than 45 Minutes like, Big Bouquet, Stand flowers, and so on. If anything Contact with Customer service. Express delivery not available on special day like Valentines day, Mother’s Day, Chinese lunar new year etc.
Re-delivery: Some situations if delivery fail because of (incomplete address, wrong contact number, recipient is not at the address etc) then we charged RM20 for re-delivery charge. If No response From sender as well then we wait 2 days from the delivery date. And then flower will not able to use anymore have to throw away.
Minimum handling fee: Our Minimum price RM88 for free delivery, if less than this customer has to pay the delivery charge RM20.
For Night Delivery (Not Available): For Late night or Mid Night Delivery Service, Customer has to place the order before 5 pm for same Day delivery as we have to arrange a driver and flower for same-day. Contact us before place the order.
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